Last updated: November 11, 2026
We make every order fresh. If something isn’t right, call us and we’ll do our best to fix it.
Cancelling or changing an order
- To cancel or change an order, call us at 604-533-3279 as soon as you can. Please don’t reply to the email, as we may not see it in time.
- If we haven’t started making your order, we’ll cancel it and refund you in full.
- Once your order is being made, we may not be able to cancel or change it.
- Orders for a later time or day can be cancelled for a full refund until we start making them.
Problems with your order
If something is missing, wrong or not up to standard, call us the same day with your order number. Depending on what happened, we’ll remake the item or give you a full or partial refund.
How refunds are paid
- Card payments are refunded to the card you paid with. You’ll get an email when we issue the refund. It usually shows on your statement within 3 to 10 business days, depending on your bank.
- Orders paid in person are refunded in person at the shop.
- Tips are refunded along with the order when the whole order is refunded.
Delivery
Please make sure your address and phone number are correct, and that someone is there to receive the order. If we can’t deliver because the address is wrong or nobody answers, we may not be able to refund the order.
Contact us
FireBox Pizza
19897 56 Ave #101, Langley, BC
Phone: 604-533-3279
Email: fireboxpizzalangley@gmail.com